Terms and Conditions UK

Terms and Conditions: UK


Company Information:

The webshop for Powerhoop UK is operated and owned by Innertrak Ltd.
The following Terms and Conditions apply to the Powerhoop UK Websites.
If you have any issues with Powerhoop or Innertrak Ltd, please contact us.

Our address is: 

133 Faversham Rd
Kent, TN24 9DE

Telephone +44 (0)20 328 64860

Company number: 070998129
VAT Registration Number: 991 7880 41 

Innersvingen AS is the exclusive importer of Powerhoops® and Powergloves in United Kingdom. If you would like to be a retailer/stockist or if you run a fitness center, please contact one of our sales representatives for wholesale pricing and details about Powerhoop Instructor Certification. 

United Kingdom:
Sophia Stutchbury
Tel: +44 (0)208 144 2959 / Mob: +44 (0)7775 798 211

We are a small company that places great emphasis on high quality and good service. Please let us know if there is anything we can do to help with your customer experience. 


Innertrak Ltd. accepts consumer orders made through the website order system, e-mail, and telephone. Orders within the borders of United Kingdom are made primarily on our website, www.powerhoop.co.uk.

Special offers may not be available in all areas or may vary.
For orders in specific countries go to www.powerhoop.co.uk and select the desired country. 
Although Innertrak Ltd will use all reasonable endeavours to ensure that the goods displayed on the website are available, Innertrak Ltd. can not guarantee availability. You will be sent a confirmation email when the order is received, to confirm that the ordered goods are available and your order is being processed. 

Prices are in GBP, and VAT is included. Shipping charges are not included, and will be displayed before you make final order and payment.
If the delivery address is outside the relevant VAT area, VAT will be subtracted. In such cases, the customer must expect to pay VAT locally on the value of the invoice, when the goods pass customs into his or her VAT area. Prices are subject to change at any time without notice, due to changes in VAT, unusually large changes in purchase prices beyond our control, and errors that may appear in the text and price.

Shipping and delivery:
All products are shipped insured. Innertrak Ltd. will process every order within three business days upon receipt of your payment. Your order will be delivered inside the United Kingdom the day after the order is sent from our mailing company, Mail Shot International Ltd. 

The correct postage on your order will be visible in your shopping cart when you place your order.

Orders will be delivered in the next 1-3 working days between the hours of 8:30 – 17:30; if no one is available to accept the delivery, an attempted-delivery calling card will be left. The parcel will be returned to the delivery depot and delivery will be attempted again the next working day. If there is no answer again, the parcel will be returned to the local depot and will remain there for 5 working days or until it is collected by the customer or re-arranged online following the instructions on the calling card. Details of the local depot will be found on the calling card. If the customer has not collected the parcel after the 5 working days it will be returned to Mail Shot International and a charge of £13.50 will be made to the customer. 

If a customer provides the wrong address or the parcel needs to be re-directed after it has been sent out, a charge of £5.25 will be made unless the new address is within the same postcode area. 

Payment: You can choose from the following payment methods during checkout:

1. Payment by Paypal:

PayPal is an e-commerce business that provides the secure transfer of money between member accounts. PayPal is free to join and serves as an electronic alternative to checks and money orders. A PayPal account can make transfers or payments from a bank account or a credit card; a recipient of a money transfer can sign up for a PayPal debit card, request a check from PayPal or transfer the funds to a bank account. For more information, see www.paypal.com.

2. Payment by Credit Card: 

Credit card payments are processed by DIBS, which provides a secure electronic payment system for Visa and MasterCard. Your bank may also use an additional safety solution such as Verified by Visa (VbV) and MasterCard SecureCode (MCSC). The solution implies that the parties to the transaction currently being authenticated. This means that the cardholder, as well as to enter the card number and expiration date, must be identified with a code received from the card issuer. The code can be a password, token cards, code chip, or security solution that recognizes the cardholder from your bank.
Note that you must enter the CVV2 code printed on the back of your card. This is a 3 - digit code that is ultimately in the signature field, and ensures that the user has a valid card. 

We do not have access to card numbers or bank information. We do not store any other financial details about the customers. We do not sell customer information to other companies.

Changes to your order:
If you have mistakenly ordered the wrong product, please contact us immediately by email:orders@powerhoop.co.uk. If the order has not yet been sent, we can of course change the order. If the order has already been sent, you will need to return the product and pay relevant shipping costs. 

Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported to Innertrak Ltd. by phone or email.

Consumer purchases over the Internet is governed mainly by the Distance Selling Regulations. 
The warranty does not apply for:
- Damage caused by collision with external objects (characterized as triangular notches in the rubber coating), or breakage caused by excessive or unusual force.

Normal wear and tear. As with all fitness hoops that can be dismantled, normal wear results in joints that may feel loose after 2-3 months of use. This will not affect the functionality of the product and is not covered by the warranty.

- If the product is stored or used incorrectly, or if the product has been altered or used for other purposes than intended.
For warranty claims, you will need your Order Confirmation and the package delivery receipt.

Your satisfaction is essential to our success and we are happy to accept returns. Goods must be received by us in new condition and in their original packaging within 14 days of purchase. Reasonable care should be taken by you not to mark, stain or soil the item as this may render them non-refundable. Please email us before returning any goods so we can authorize the return and give you correct return information: orders@powerhoop.co.uk.

Innertrak Ltd. does not accept responsibility for loss or damage of returned goods during return transit. Innertrak Ltd. strongly recommends the usage of a traceable system for the return of any item. The customer is responsible for shipping costs on replacement orders. 

These terms and conditions do not affect your statutory rights as a consumer, according to Distance Selling Regulations.
Upon receipt of the return, the total sum debited from your credit card will be transferred to your account. As stated, returned goods must be complete, in perfect condition, unused, unaltered and in the original packaging.

Innertrak Ltd. aims to provide a high standard of service, and we have chosen our products because we believe them to be of top quality. If you have concerns about our products or standards of service, please let us know and we will do our best to make amends. Please contact us by email: post@powerhoop.co.uk, or by telephone at +44 (0)20 328 64860. 

Import duty: 
We are registered in and deliver from the UK, for any order outside of the UK, please visit our website www.powerhoop.co.uk. 

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

Medical disclaimer: 
Innertrak Ltd. and its employees make no claim as to the benefits arising from the use of Powerhoop®, Powergloves®, Armhoops, or any of our other products. Innertrak Ltd. products are used entirely at your own risk. Our staff are not medically trained, and we advise that if you have any questions or concerns before using our products you consult a medical practitioner before purchase or use. Innertrak Ltd. will not be liable for consequential losses caused by the use of any of the products on our websites. 

Privacy Policy:
All the information provided to Powerhoop Websites including email addresses, delivery addresses and credit card details are strictly private and confidential. We do not sell or distribute customer details to other companies. We may on occasion contact you to notify you occasionally about important changes or additions to the website of our products. With your consent, we may inform you by email about our other products and services which may be of interest to you. If you don’t want to be contacted in the future, you will be given the option to unsubscribe. Powerhoop webshops use a secure socket layer (ssl) protocol to protect your information against any leakage or misuse. In the unfortunate event that your information has been leaked or misused, Innertrak Ltd. cannot be held liable for any losses incurred to you. 

While we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. 

The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

Intellectual property rights: 
Innertrak Ltd. is the owner of designs and content of this website, which are protected by copyright and other intellectual property rights. No part of this site may be copied, reproduced, modified, distributed, displayed, posted, or transmitted without permission. All trademarks, product names, company names or logos featured on this website are the property of their respective owners. 

Users of this site may use the content of this site as a shopping and information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site without permission is strictly prohibited. 

Links to and from other websites: 
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions: 
(a) you do not remove, distort or otherwise alter the size or appearance of the Powerhoop logo(s);
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Powerhoop trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain anything that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.
(h) You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of this clause 

Rights to alter terms and conditions:
Innertrak Ltd. reserves the right to change the terms and conditions without notice. Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. 

This agreement will be governed, and constructed according, the laws of the country of the company specified on the website.  If no other company is specified, the agreement will be governed, and constructed according to the laws of United Kingdom (including its conflict of laws rules). By using the Powerhoop websites you agree to submit to the exclusive jurisdiction of these courts.

If you have other questions regarding the terms of purchase, please contact us! Send an email to post@powerhoop.co.uk or orders@powerhoop.co.uk. The telephone number for our main office is +44 (0)20 328 64860. The office is open 7am-4pm business days.